Project Coordination
Helping organise priorities, responsibilities, follow-ups and delivery activities across internal and client-facing work.
Co-Founder • Project & Operations Manager
Turning priorities into coordinated execution.
I help move work from intention to delivery by coordinating people, workflows, communication and day-to-day operations with structure, clarity and follow-through.
Building systems that keep work moving.
Project management, to me, is not just tracking tasks. It is creating the structure that helps people execute with confidence.
About
A practical operator with a strong service and coordination foundation.
I am a co-founder and emerging project and operations professional with experience across customer service, customer experience and administrative support. My work has developed a strong foundation in scheduling, documentation, issue resolution, stakeholder communication, process adherence and multi-account coordination.
Today, I apply those strengths to project and operational delivery at ONE Light Analytics, where I help coordinate priorities, workflows and execution as the company grows. My approach is simple: define what matters, clarify ownership, communicate early and keep momentum visible.
Featured leadership
Co-Founder, ONE Light Analytics
Supporting the operating rhythm of a growing analytics and technology consultancy by helping translate priorities into coordinated action.
Current
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Project & Operations Leadership
Operational Structure
Supporting repeatable workflows, documentation and day-to-day coordination as the company develops its services and internal systems.
Stakeholder Communication
Keeping communication clear and timely across collaborators, team members and business stakeholders.
Execution Follow-Through
Maintaining visibility on actions, dependencies and next steps so work continues to move rather than stall between decisions.
This portfolio is intentionally built as a living record. As ONE Light Analytics delivers more client engagements and internal initiatives, this section will continue to grow with project summaries, delivery outcomes and documented case studies.
Core capabilities
Where I create value.
Project Coordination
Priorities, follow-ups, status visibility, task ownership and execution support.
Operations Management
Workflow organisation, process adherence, documentation and service coordination.
Stakeholder Communication
Clear updates, issue escalation and professional communication across channels.
Scheduling & Service Delivery
Appointment coordination, rescheduling, service timelines and client-specific workflows.
Documentation & Quality
Accurate records, process documentation and reliable information handoff.
Customer & Client Operations
High-volume support, issue resolution, feedback capture and experience improvement.
Professional experience
Experience that built my operating discipline.
2025 — Present
Upvantage International • Remote
Customer Service Representative
Coordinate high-volume customer interactions across phone, email and chat while supporting HVAC, plumbing and electrical service operations. Manage service appointments, maintain accurate records, follow client-specific workflows and escalate complex issues appropriately.
- 1,600–2,400+ inbound and outbound interactions weekly.
- 400+ service appointments managed monthly.
- Multiple client accounts supported simultaneously.
2023 — 2025
Jumia
Customer Support Specialist
Managed customer inquiries across digital and phone channels, coordinated order confirmation and delivery, tracked orders end-to-end and documented customer feedback to support service improvement.
- 350+ customer inquiries resolved weekly.
- Supported proactive delivery and order communication.
- Contributed to stronger order completion through tailored support.
2019
Nigeria Union of Local Government Employees
Administrative Assistant
Supported front-desk operations, correspondence, records, contact databases, inventory and daily office coordination.
Tools & systems
Working comfortably across service and operational platforms.
ServiceTitan
Five9
Xcally
Sprinklr
Hub Management Tools
Order Management Systems
CRM Platforms
Microsoft Excel
Microsoft PowerPoint
Education
B.A. Fine & Industrial Arts
Completed 2018
Professional development
- Communication Strategies at the Workplace — Whitebridge Consulting
- Business & Career Optimization — Daniel & Hannah Family
- Certificate of Training — Udbest Computers
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